Not happy with delivery
I spent 800.00 for a guage and when it arrived the gauges case latch was not correctly attached to the case and the case contents, gauge included tumbled around the inside of the cardboard shipping box. I was what I ordered but should of been shipped more securely after all the dough I laid out for the gauge take a little time and effort to pack and ship the items correctly.
Richard, I apologize that the contents of your shipment were not secure in the case. I do take responsibility for that as I know I put some accessories in your case. Those latches are usually very secure but if it is not correctly attached as you say then yes it could have come open. I want to make sure that it was something you were able to adjust and if not I will get with Mid-West and find out about the possibility of a replacement case. And I will personally offer you a free calibration for your inconvenience and bringing this to my attention. – Sean
Sean is the Best!
I’ve been dealing with them for many years and have never had any bad experiences. They are always very prompt and very knowledgeable about the Backflow prevention industry. I recommend them to everyone in need of parts or complete assemblies.