The tool didn't fit because it wasn't made properly. I had to file the tool to correct the shape as it should have been. Not a big deal except I'm sure I voided the warranty by just making it work. Once I cleaned up the tooling, it worked great.
Greg- Sorry you had an issue with one of the tools. I wish we could have talked about it before you repaired. Also not sure what the manufacturer would do as he sold to another manufacturer, but would be happy to talk to them. If you can send me pictures and an explanation of what you were using it on, the model, and size and what you had to do to the tool I will see what I can do. Email me at email@example.com or call 801-355-6736